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SolutionLINE represents a new, flexible approach to a support contract.
It is like an insurance policy with a low claims discount. By
pre-purchasing call points and consultancy days on an annual basis, you
get the most flexible approach to a support contract. Annual contracts
start from an entry level 5 full consultancy days, and a minimum of 10
support calls.
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SolutionLINE features
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 Support across multiple platforms
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SolutionLINE is backed by major UK
suppliers, so you have short-cut access to vendor laboratories for rapid, comprehensive
resolution of the most complex hardware and software issues
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If, at the end of the year you haven’t used all your support days, unused support
will be carried over to the following contract year. Unused support can also be
converted into valuable technical consultancy time, so you can benefit from having
our experts on hand at no extra cost
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The benefits of REAL SolutionLINE
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Low claims benefits
Application acceleration
24 x 7 hardware and software support cover
Expert advice
Privileged use of REAL Solutions Centres
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REAL Solutions' Managed Services Brochure
Adobe Acrobat PDF | 861kb approx.
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