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REAL Remote Management is the ideal solution when organizations
want to maintain physical control of their environment, yet still
require a high degree of professional system management.
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We use the latest firewall and encrypted VPN technology to access
and monitor your system 24 x 7, providing secure, reliable and cost
effective management, leaving your personnel free to get on with
your key business activity.
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You’ll have a single point of contact for all service related issues
and trouble-shooting. Our experts will be on hand to make
recommendations on service improvements and cost reduction
opportunities. Monthly monitoring and performance reports ensure you
are kept up to date with what’s happening on your systems, aware of
PTF levels, updates and any support issues.
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Operations Support
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 Daily activity reports
Scheduled tasks and notification of any failures
Comprehensive systems monitoring
Managing systems recommendations (Implement Patches / PTF's)
Management or provision of support contracts
High availability
Disaster recovery
Software subscriptions and licensing
Firewall and VPN management
BS 7799 physical security certification
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Monthly Reporting
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Monitoring fix levels and liaising with the customer to keep
the required level of operating system.
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Produce a monthly system report with details of:
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Disk Utilisation and trend analysis
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CPU Utilisation and trend analysis
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Average application response times
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Service Level Agreement review
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Change Control review
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Help Desk statistics review
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Online Security Portal
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REAL Solutions' Managed Services Brochure
Adobe Acrobat PDF | 861kb approx.
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